FAQ

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://vestahomes.in/account/register and follow the instructions on-screen.

This is automatically sent to your email address or phone number when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@vestahomes.in just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@vestahomes.in, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Orders will be delivered within three to ten days, depending on your preferred shipping method. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We currently ship only in India, UAE and USA markets.

Shipping costs depend on the item you’ve ordered and the location where it’s being delivered. The exact shipping rates will be visible to you once you proceed for checkout after selecting all the products you want to buy

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

All of our Editions are sold in limited batches. If a design is popular we'll usually make another batch - but some designs are a one off a kind. Our website is the most current view of our available products. For information about new and returning pieces, it's a good idea to sign up to our newsletter at the base of our website.

You can return your item to us only if there is a manufacturing defect or you have received the wrong prouct, within 48 hours after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached.
Unfortunately, we offer exchanges only if there is manufacturing defect or you have received the wrong product. For all other reason we provide exchange only if customer agrees to bear the return and exchange courier charges.

Please contact our customer service team via info@vestahomes.in. Providing the return is within the 48 hours cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@vestahomes.in with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached. The customer would be liable to pay the courier charges in such circumstances, the refund will be initiated once we recieve the product at our warehouse.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

We currently do not accept any returns from UAE and USA. 

Yes, all our products are proudly made in India

Click Here to download care Instructions.

We have dedicated instructions for keeping all of your Vesta Homes furniture looking great, you can find all the details in our Care Instructions.

That would be our lovely and talented team of in-house designers.

Our furniture designers work closely with our production teams and markers from around the world, inspiring the fabulously fresh and unique pieces that you see on our website.

Customization is currently provided only for bulk orders. To place a order in bulk kindly fill bulk order form or coontact us at info@vestahomes.in

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Buy here