It is absolutely safe to use your credit card on our website. All sensitive information is transferred using the same encryption and physical security used by financial institutions.
- It is safe to provide my credit card and personal information online?
- What are the accepted methods of payment?
- Can I use two methods of payment to complete an online purchase?
- When will my order be invoiced?
- Will I receive a confirmation for my order?
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
- Can I track my order?
- If something is "Sold Out", will it come back into stock ?
- Can I return or exchange an item?
- How do I return an item?
- What do I do if I lose my return note?
- My order has arrived but it’s not as I expected. What can I do?
- How long does it take to return an item?
- Do you accept returns for USA and UAE
- Is it Made In India ?
- How to take care of the wooden items ?
- How do I keep my furniture looking good ?
- Who designs your furniture ?
- Do you provide customization
- Do you sell gift vouchers?
It is safe to provide my credit card and personal information online?
What are the accepted methods of payment?
For online orders, we accept Visa, MasterCard, Maestro, Rupay, American Express, Discover, Debit cards, Net Banking, Paytm, Google Pay, PhonePe, UPI, Amazon Pay, Cash on Delivery and Vesta Homes issued gift cards.
Can I use two methods of payment to complete an online purchase?
It is possible to use two methods of payment to complete your purchase. Kindly note that at this time, you may only use the combination of a Vesta Homes gift card and a credit card to place an online order. Splitting the payment on two separate credit cards is not accepted.
When will my order be invoiced?
Your order will be invoiced as soon as it has been placed.
Will I receive a confirmation for my order?
An order confirmation along with invoice will be sent to you once your order has been placed.
Ordering and delivery
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://vestahomes.in/account/register and follow the instructions on-screen.
Where is my order confirmation?
This is automatically sent to your email address or phone number when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at firstname.lastname@example.org just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via email@example.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
Can I alter my order?
When will my order arrive?
Orders will be delivered within three to ten days, depending on your preferred shipping method. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
What countries do you ship to?
We currently ship only in India, UAE and USA markets.
How much is shipping?
Shipping costs depend on the item you’ve ordered and the location where it’s being delivered. The exact shipping rates will be visible to you once you proceed for checkout after selecting all the products you want to buy
Can I track my order?
If something is "Sold Out", will it come back into stock ?
All of our Editions are sold in limited batches. If a design is popular we'll usually make another batch - but some designs are a one off a kind. Our website is the most current view of our available products. For information about new and returning pieces, it's a good idea to sign up to our newsletter at the base of our website.
Can I return or exchange an item?
You can return your item to us only if there is a manufacturing defect or you have received the wrong prouct, within 48 hours after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached.
Unfortunately, we offer exchanges only if there is manufacturing defect or you have received the wrong product. For all other reason we provide exchange only if customer agrees to bear the return and exchange courier charges.
How do I return an item?
Please contact our customer service team via firstname.lastname@example.org. Providing the return is within the 48 hours cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.
What do I do if I lose my return note?
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via email@example.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached. The customer would be liable to pay the courier charges in such circumstances, the refund will be initiated once we recieve the product at our warehouse.
How long does it take to return an item?
Do you accept returns for USA and UAE
We currently do not accept any returns from UAE and USA.
Is it Made In India ?
Yes, all our products are proudly made in India
How to take care of the wooden items ?
Click Here to download care Instructions.
How do I keep my furniture looking good ?
We have dedicated instructions for keeping all of your Vesta Homes furniture looking great, you can find all the details in our Care Instructions.
Who designs your furniture ?
That would be our lovely and talented team of in-house designers.
Our furniture designers work closely with our production teams and markers from around the world, inspiring the fabulously fresh and unique pieces that you see on our website.
Do you provide customization
Customization is currently provided only for bulk orders. To place a order in bulk kindly fill bulk order form or coontact us at firstname.lastname@example.org
Do you sell gift vouchers?
Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Buy here