Refund policy

Returns & Refunds

At Vesta Homes, we pack our products with a lot of care and love to ensure they reach you safely. In the unlikely event that your merchandise arrives damaged, please send us a photo of the damaged product and box within 24 hours of receiving your order. We will resolve this immediately for you.

We understand that sometimes our lovely products may not fit in your home as expected. Therefore, we provide returns as a service. We accept returns only up to 3 days post-delivery of the order only if they have passed the eligibility criteria. Please clearly mention the items you wish to return. If you are partially returning an order, kindly hand over only the partial order to the pickup agent.

The return will be processed without any charge. We will pick up the product(s) from your doorstep and once it is picked up, we will issue a store credit for the value of the items returned so you can shop for anything else on our website. Please note that shipping charges (if any) paid at the time of placing the order are not refundable. We reserve the right to deny a free return if a previous COD order has been canceled at the doorstep.

We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.

In rare cases, it is possible that the pincode might be unserviceable by our courier partners for returns. In such cases, the reverse pickup can only be done once the pincode becomes serviceable again.

Orders cannot be canceled/altered after 4 hours of placing the order. Once an order is packed/shipped, it cannot be canceled and will be treated as a return if there is non-acceptance. For COD orders, Vesta Homes reserves the right to deny future orders. In the case of prepaid orders, Vesta Homes reserves the right to charge two-way shipping costs.

We aim to process all returns within 10 days. If you have any questions about your return, feel free to reach out to the Vesta Homes Care team at info@vestahomes.in or on WhatsApp at +91 6376583425

Once returns are received by us and clear our quality checks, you will receive store credit/voucher which you will be able to redeem in your next purchase. The voucher can be used anytime in the next 3 months without any limitations.

We aim to process all disputes very amicably because we want the best for your home. In case there are any disputes which are not resolved despite our best efforts, the jurisdiction for the disputes shall be Jodhpur, India.

Eligible Conditions for Return or Replacement:

Incorrect Product: If the item delivered doesn’t match the description on our website or if you receive a product different from what was ordered.

Quality or Manufacturing Defect: If the product you receive has a genuine defect or damage.

It’s important to note that the unique charm of our products lies in their handcrafted nature. Artisans craft each piece individually, which may lead to slight variations in color, shape, or size. These distinctions make your item special and are not considered defects.